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Study: 74% Say Trump Hurts Airlines

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As the Supreme Court decides how to handle President Donald Trump's travel ban of six mostly Muslim countries Americans are speaking out – and they’re not happy. The Trump administration has caused traveler distress with bans on people and on laptops, making the stress of travel even worse.

An overwhelming majority of them say Trump is hurting airlines and their ability to travel. In fact, nearly three-quarter of Americans (74%) believe that the Trump administration is making air travel more difficult. This is especially true with high income earners, young adults, those with children, and those who live in the Northeast.

The number one reason why?

The fear that it has caused Americans to avoid traveling in and out of the United States.

Other reasons included:

  • Fearing that it has caused those from foreign countries to avoid traveling in and out of the United States
  • His “travel ban” of visitors from some Muslim majority countries created chaos and unpredictability at airports
  • The proposed laptop ban makes professional travel difficult to some countries
  • Fearing people will associate travelers with his policies when they travel abroad

This research comes from the customer experience experts at Helpshift.

Helpshift worked with Radius Global and surveyed over 2,000 Americans June 12-13 to ensure that the survey data was indicative of the American populace.

“Americans already believe the Trump administration is making travel more difficult and the laptop ban isn’t going to help – and this is a tricky position for airlines to be in,” said Abinash Tripathy, CEO of Helpshift. “However, there is also an opportunity for airlines to prioritize the experience for their customers. As more airlines are embracing mobile technology to enhance their customer’s experiences, focusing on customer support on mobile phones is the silver lining that can truly start to build customer loyalty from the ground up.”

Not only are Americans speaking out – so are companies.

Almost 100 companies filed an amici curiae brief against the travel ban, noting: “The Order represents a significant departure from the principles of fairness and predictability that have governed the immigration system of the United States for more than fifty years—and the Order inflicts significant harm on American business, innovation, and growth as a result.”

The companies included Airbnb, Apple, eBay, Facebook, Google, Microsoft, Reddit, and Uber.

Meanwhile President Donald Trump’s administration asked the Supreme Court on Thursday to unblock his travel ban, claiming the President has the power to decide matters related to immigration and national security.

The travel ban was originally issued January 27, barring entry to the United States from seven Muslim-majority countries: Iran, Iraq, Libya, Somalia, Sudan, Syria and Yemen.

Since issuing the ban, the Trump administration has been in a tug-o-war with the courts. Trump appealed the injunction that was filed after airports were thrown into chaos. The Ninth Circuit refused to reinstate the ban. The Trump administration retaliated, issuing a revised order that exempted Iraq, but targeted the rest of the six Muslim majority countries, which was halted by a federal judge in Hawaii. That injunction was appealed with the Ninth Circuit refusing to reinstate the ban. The U.S. Fourth Circuit Court of Appeals also ruled against the executive order.

The Supreme Court’s decision is expected no later than late next week.

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